Quiz: Public Trust and Confidence by studyfun | Mar 21, 2016 | 0 comments Welcome to your Quiz: Public Trust and Confidence The drivers of trust in an organization highlighted by Sargeant and Lee are: Role competence, service quality, performance and ethics Role competence, judgement, service quality and performance Authority, judgement, service quality and performance Salaries of senior staff, cost of fundraising, service quality and performance According to the work of Paul C Light, what percentage of American society now have ‘not too much’ or ‘no confidence at all’ in nonprofits? 5% 15% 33% 50% True or False? Trust is derived from the knowledge that one knows what to expect in a situation and that one has the ability to impose sanctions should this expectation not be met. True False Schlesinger et al (2004) argue that there are three key causes of the decline in public trust in the sector. These are: Mission vagueness, public misunderstanding, inadequate accountability Well publicized scandals, poor reporting of costs, over-regulation Public misunderstanding, poor regulation, inadequate accountability Well publicized scandals, public misunderstanding, poor reporting of costs. To achieve the Better Business Bureau Seal of Approval it is necessary for a nonprofit to demonstrate that they do not spend more than a certain percentage of their (related) income on fundraising. What is this percentage? 25% 35% 45% 50% Which of the following is not one of the common misconceptions highlighted by Saxton (2004)? The economics of fundraising, particularly the fact that most nonprofits lose money on their donor acquisition activity The nature of who is and who is not paid in modern nonprofits The historical development of the sector Levels of fundraising and administration costs in relation to total costs Which of the following is not a theme adopted by the ImpACT Coalition? Charities are effective and do a great job To raise (more) money, charities have to spend money Charities use donations carefully and wisely Charities welcome public donations True or False? According to the Institute of Fundraising in London charities ought not to make statements such as ‘all of your £1 goes direct to the cause’ or ‘our fundraising does not cost us anything’ or imply that fundraising does not cost anything. True False In the Charity Navigator assessment schema charities are awarded up to ten points for various aspects of their performance. How many points would a ‘general’ charity score for its fundraising expenses where the percent of total functional expenses spent on fundraising was 26%? 0 points 2 points 5 points 8 points Be sure to click Submit Quiz to see your results! Name Email Time is Up!